Contact information

If you have any questions, suggestions, or need technical support regarding our refurbished smartphones, order status, shipping, or warranty, please feel free to reach out to us. Our dedicated customer service team is always here to help.
For the fastest assistance, please contact us via our official customer support email:
  • Customer Support Email: hamdnjesgroytgi@hotmail.com
  • Official Website: usschool.shop
✍️ Tips for Emailing Us:
  1. If you are an existing customer: Please make sure to include your Order Number (e.g., #US1001) in the email subject line or body so that our team can look up your details instantly.
  2. Regarding warranty or defects: Please attach clear photos or an unboxing video along with a brief description of the issue (e.g., screen, battery, or network lock issues). This will significantly speed up the processing of your request.
⏰ Customer Service Hours:
  • Monday to Friday: 9:00 AM - 6:00 PM (EST - Eastern Standard Time)
  • Saturday & Sunday / Public Holidays: Closed (Emails sent over the weekend will be prioritized on the next business day)
  • Note: We strive to respond to all inquiries within 24 to 48 hours during regular business days.